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Laminate floor problems - northern ireland
Hi, I hope someone can give me some advice.
I purchased a laminate floor from a very well known branch of flooring shop here in NI. When we bought the flooring my wife rang up the store a few days before hand to ask if we should pick up the flooring packs to allow them to settle in the room before the installer they use came and fitted. They said no the installer would be bringing it with him on the day. Ok they know best.
So the installer arrives and he gets to work very quickly and has the job done in a few hours. the problem is there are a few spots, one in the middle of the room and one at the door where when I step on the flooring I hear air and the underlay below and there is a definite "bouncing" effect. I know that there will be some flexx in the flooring but is this right and acceptable? I rang the installer and he is coming out today to have a look but he said on the phone that the subfloor may not be level. My real question is, if he is the installer should he not have said to me as he was installing it or does he simply just lay the floor?
I do have the manufacturers install leaflet off one of the empty packets and it says the flooring should be in the room 48 hours prior to install and that the subfloor should be flat within a cetain tolerance. What should I be sayign to the installer this afternoon?
Thanks in advance from a very dissappointed laminate floor owner.
Oh dear, oh dear
In my personal experience it doesn't make no difference regarding letting it be in the room for 48hrs. we have fitted laminate flooring the same as the fitter did straight from a warehouse into homes. but there are 2 things. yes 1 is sub-floor is not prepped correctly and is not level or 2 they have not left enough expansion gap around the rooms. the fitter has to rectify this without charging you.
Hope this helps.
Answered 19th Sep 2012