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Kitchen Fitting Question
we brought 2 worktops on a online web site. Both worktops were meant to be wenge. One worktop is black and the other is a darkish multi- brown. we believe one to be wenge and the other to be american dark walnut. we have complained to the supplier but have been told to prove that they are not both wenge worktops. They certainly are not matching. we have posted photos to other worktop suppliers and most agree one of the worktops are not wenge. on telling the supplier this they have stated that a photo will not prove anything as worktops can be stained to any colour. As i have said one worktop is more black than brown and the one in dispute is multi-coloured brown.
they have also told us the only way we can prove that the disputed worktop is not wenge is to cut a piece out of this worktop to have it reviewed because they say wenge wood has a more density than any other wood.
this would then invalidate the warranty i presume.
how can we get a review on these worktops without cutting them.
Any assistance on this issue will be greatfully recieved.
can email photos
Worktops usually come prepack with one or two Edging strip of matching colour.
Just snap small peace of edging strip so no damage to worktop , it should be same as worktop.
Answered 14th Jul 2012
The people who have supplied you with these worksurfaces sound very unprofessional and dont seem to be helping you at all, i can even tell from the words i have read that these worksurfaces dont match and thats the last thing you want to see when installing them.What ever you do dont cut any of the worksurface off because like you say it will invalidate them so like the other man says use the wortop edging strip in got any and if not then use the serial number on whatever in came wrapped in or on your receipt because by the sounds of it this is the only way you will resolve this problem.
MR D BISATT
Answered 17th Oct 2012