Flat pack wardrobe and bathroom cabinet

Flat packing is an excellent way to ship furniture at an economical cost, but not all flat-packed furniture is created equally. As with most things in life, you get what you pay for. Items from lower end shops are often made with lower quality materials, have poorer finishes, and surprisingly often enough, are missing parts (screws, hinge adjusting bolts, shelf supports, etc) or have mis-drilled holes. Fortunately, most large retailers recognize this and will provide replacement parts without question, but this often imposes a delay (and thus additional cost) on the assemblage and installation. In my experience, IKEA tends to have good quality control standards, but no system is 100% perfect. Indeed, last week I opened a flat pack purchased by a client from a major UK chain only to find that the box was full of used lumber and no hardware - someone had purchased the item, taken the parts they wanted, filled it with scrap, resealed the box, and returned it as if unopened. If the person assembling the item caused the damage, then he should source the replacement part at no additional cost to you. If, however, the tradesman was foiled by a manufacturing fault, such as a void in the panel that prevented the screws from working, then he/she should not be penalized; he was hired to assemble and install a product provided to him.

Excellent answer 'The Other Man'