Central Heating Question

Mis-diagnosis / should i trust engineer?

I have an Ariston HE 30 condensing combi boiler. Now I know some plumbers don't like Ariston but I've had mine 7 years (fully serviced) and upto now not had a problem.

Now I have a series of problems!

My gas engineer retired so have found a new one via rated people. When the boiler stopped working he:

Replaced the pcb which didn't fix the problem and he keeps slating my boiler and whilst claiming not to be pushing me to buy a new boiler, is doing exactly that.

So, two call outs, two repairs, heating started and stopped working both times. I'm now waiting on the third visit.


Is 7 years, fully serviced, the normal end of the road for a boiler?

Should I pay for work and parts so far given the problem has not been fixed, or at least for no more than a couple of days?

Is it possible to do temporary fixes, for example to rip off 'young women' like me, which is what I suspect he is doing?

I would HUGELY appreciate any professional advice as I don't want to be accusing someone of ripping me off but it's just all a bit convenient in his financial favour.. By the way I have checked he is GasSafe registered.

1 Answer

Best Answer

Hi my boiler went off too after 7 years. Luckily i pay boiler cover insurance to british gas, it took three different engineers and seven visits to fix, every one changed a different part and boiler worked fine for a day or two the only original part left is the fan.So is he trying to rip you off probably not
Regards John

Answered 7th Mar 2013

total residential property services

Member since 17 Dec 2008

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