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Locksmiths Questions

Our expert locksmiths have kindly agreed to share their wisdom on such topics as lock fitting and repair, key cutting or replacement, door unlocking, modifying locks, window locks, safe installations and additional security measures.

96 Locksmiths questions

Upvc door key wont turn fully and door won't lock

My lock on my door stopped working a few days ago and I was advised that it would be a Eurolink cam lock and this was easy to change which I did today but the key won't fully turn still and therefore door won't lock. any advice

ERA Dead Lock Won't Lock / Unlock

I have an ERA dead lock fitted on my flat door and one day it suddenly stopped working, and I was locked out.

I was able to turn the key all the way to the very end as usual, but the dead bolt just refused to move. A locksmith came and pull the cylinder out a bit and suddenly it worked! He then kindly changed one of the long screws on the faceplate and told me it was caused by a misalignment.

However, I'm having the same problem again after 3 months, luckily this time, the dead bolt is stuck at 'open' position.

Please, anyone has any idea how to fix it? What is causing the problem? And how to prevent it from happening again?

Thanks very much.

Removing eurocylinder

Hi, am trying to remove and replace a 3 star Yale eurocylinder. But it appears it's already had a cylinder replacement. And the grubscrews that hold the levers on have been rounded off!! Just after some ideas of how to remove them??

Front door has to be locked from inside

A locksmith changed my front door key last year. It took him over an hour to do and he said that the lock had been tampered with. When I checked the front door after he left I noticed that the door would not lock automatically from the outside. I phoned him and he said that I need a new lock mechanism and this would be another £300 est. A friend came round recently and when I told him about the door he undid the handle and laughed that the locksmith had put a solid spindle instead of a split spindle which he said I needed. Then I remembered that the locksmith had shown me 2 spindles and said someone had cut these before and that's why the lock does not function properly. So I ordered a Fullex split spindle but maybe I have put in incorrectly as it still does not work. When i put the external spindle and handle on it works perfectly as the handle is not engaging the latch but as soon as I put he internal handle on the outside engages again and therefore I still have to always lock the door from inside. Please can someone help explain what I am doing wrong??

Thanks for all the replies...I am still a bit confused!! The door is UPVC and was working fine before the locksmith changed the key. He did not change the gearbox, just put a solid spindle in because he, I assume, did not know what the two split spindles were for? If the mechanism does allow what does it mean that I have not lined it up properly? Just to re-iterate when I put the external spindle and handle on it works fine ie the dead locks engage when I put handle up and when I put handle down it does not engage the latch which is what I would expect, however as soon as I put the internal spindle and handle on when I push the external handle down it is also engaging the door latch and therefore can be opened from outside without a key.

Can you put an oval lock on an internal door

Can you put a oval lock on a internal door that is 35 thick? Or is it just thick external doors- If it can be what size and if not what others can be used

Door won't lock tight

Hi,
I have French doors, but the lock doesn't hold the doors into the frame tightly. From what I can see the part of the lock that goes up into the top of the frame won't stay up. Not sure what type of lock it is. Would I need to replace the whole locking mechanism? Any advice is greatly appreciated.

Washing machine

Just had a new washing machine put In by curry's and when spinning just seems to walk across the kitchen. Would it need shorter hose a new stopcock fitted a lock fitted to the floor

locks for new french doors

can anyone advise on the best lock solution for a pair of french doors?

Please help with lock solution

Would really appreciate some help with this. We ordered a composite front door with multi point locking. The cylinder is a 35 35 avocet. I asked for the letter box in the bottom so someone couldn't put their hand in the letter box and turn the key. When the door was ready they said they had put the letter box in the middle by accident and gave me a discount which I accepted as we were worried about security on our almost complete house & wanted to get the door on ASAP. It's causing issues as we can't just lock the door and leave the key in the back and we need to change something but I don't know what the best solution is. The door isn't locked unless the key is turned but we can't leave the key in the back of the door at night in case someone put their hand through and turned the key. In the event of a fire we wouldn't be able to get out if the key wasn't to hand. So I thought change to a thumb turn - but our toddler could open that so too dangerous. And someone could still go through the letter box to turn the thumb turn. So then I thought we could add a sucurity chain at the top with the thumb turn. Then we could get out in a fire but toddler can't escape. However - This may seem far fetched but if we were away somebody could turn the thumb turn through the letter box and simply cut through the chain. Or force it to break the chain - as its only fixed into the composite door / a wall. Is there another option I don't know about? I'm very security conscious so want to make sure our family are safe! I would really appreciate your help on this! If the thumb turn is the option what cylinder would you recommend in terms of strength or are they all similar? Thanks so much, Claire

Update: thanks I really appreciate your answers. The door jammer sounds like a good option - so you'd leave the set up as it is but just add the jammer as even if someone managed to put hand through & turn key they wouldn't be able to reach door hammers?
Thanks also r&d locksmiths - that's v useful too

Split Spindle Problem

The spring mechanism on my UPVC front door with a split spindle started to fail so I replaced the handles.
The new handles work well and as before people are not able to gain access using the outside handle.
Previously we were able to double lock the door from the inside and outside for extra security but since the handles were replaced we cannot double lock the door.

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