- Member since Mar 2017
- 15 feedback comments, 93% positive
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Door lock change Locksmiths
Nice guy & even assisted with other lock matters.
Good job & certainly would recommend.
l76478 - 9th Feb, 2020 Positive feedback
New Front Door Locks Locksmiths
Fast and efficient. Would use again.
darragh72810 - 28th Dec, 2019 Positive feedback
Steve is very knowledgeable on locking systems and found the problem, fixing both doors very quickly - highly recommend
elai65486 - 12th Nov, 2019 Positive feedback
Front door Locksmiths
Don’t hire!!What an unprofessional person Steve is! He agreed the price with me over the phone and when he came he increased the price by £65 and when I asked why he said “you don’t have it in writing from me when we talked on the phone” when I asked is the job different from when I told you on the phone he said “no”
amgad - 1st Nov, 2019 Negative feedback
Local Locksmith's reply:
I place customers satisfaction as my highest priority, so it is with great regret that i see this customer was not happy with the service provided.
I welcome all feedback, both to know what i am doing right and also to identify areas where i can improve, although i am struggling to think what i could have done differently on this occasion.
The customer rang & reported a lock was difficult to open, i suggested that a replacement cylinder might resolve the problem and gave him an estimated £75 to supply and fit. Upon attending and carrying out a full diagnostic examination it revealed that the cylinder was fine and that the MPL main gearbox had failed and needed replacing. This carries a cost of £165 as i had traveled to the property, & had a replacement gearbox in my van i agreed a discount to £150 to help him out as much as i could.
Gearbox was fitted, invoice raised the customer then refused this already discounted price and not pay my invoice.
I still regret not being able to help this customer out, and i sincerely hope he managed to find somebody suitable to rectify the fault in the end.
Please do not let this one review deter you from maki the right choice and selecting me for your job.
Spot On. Quite knowledgeable, Vast Experience. Eye for detail.
mr98005 - 22nd Oct, 2019 Positive feedback
Repair UPVc front door. Lock won't unlock Locksmiths
Steve was such a lovely guy. He was calm, reliable and matched our expectations. Really glad to have dealt with such a gentleman who takes pride in his service and did a professional job. Many thanks
richard37776 - 30th Sep, 2019 Positive feedback
Replace Lock to Door Locksmiths
A very conscientious and professional technician. I admired his honesty, good work approach and friendly.
alexander55092 - 9th Sep, 2019 Positive feedback
My job as urgent and Steve was able to respond within the hour. Great friendly service and advise. Very professional. Highly recommended. Loris
loris_98 - 7th Aug, 2019 Positive feedback
Thank you for carrying out the work Steve!
dorinda_82 - 6th Sep, 2018 Positive feedback
Excellent service and response
jim_ogy - 26th Aug, 2018 Positive feedback
Small job Locksmiths
Excellent communication throughout the process, job completed with satisfaction and I will use the services of Steve as and when I need work done again.
sjm59 - 3rd Jul, 2018 Positive feedback
Replace locks Locksmiths
we were pleased with the work that was carried out & would highly recommend him
eric76191 - 22nd Jun, 2018 Positive feedback
SERIOUS LOCKSMITH REQUIRED Locksmiths
Steve was great to deal with, went out to the property and changed the locks without issue.
harrps_cm - 16th Jun, 2018 Positive feedback
URGENT-to change barrells before 10 am today Locksmiths
came and did both locks in under 10 minutes
I rushed him and he did not mind
thank you very much for your help
fati - 23rd Feb, 2018 Positive feedback
Replace Front door lock Locksmiths
Steve was great. He arrived on time and though I’d already been quoted for a new gearbox elsewhere he was adamant the existing gearbox could be fixed. Which he did and the door is now working fine . Top Guy, highly recommend
smoothbond - 30th Nov, 2017 Positive feedback