Creative Construction and Design (CCD )

Chris seemed very knowledgable and keen to help us at quotation stage, and provided a quote to cure the damp in our living room including interior/exterior injections, installation of air bricks and (crucially) cutting out of concrete around the house for water channels, as water is collecting in certain areas without drainage. We were also given what seems his standard trick of a £200 retainer, which we keep until the issue is ultimately resolved in full, with repeat visits included. We went ahead and paid an initial £800, and the exterior injections and air bricks were completed, at which point Chris advised that should sort the issue. After a period of time it was clear this had had no effect, and so Chris returned and injected half of the interior walls, leaving the holes unfilled in case more work was needed. We paid the next instalment of £600 following this. Again no change, so we have been chasing Chris to return and complete the water channels around the house (as per above, this was included in the quotation, which he assures us is his contract). Since then our attempts to contact him have been ignored, and it is clear he does not intend to complete the work we have paid for, leaving us nearly a year down the line with the issue worse than it has ever been and down £1400 which puts us in financial difficulty and with no means to resolve the damp problem. Perhaps if the work we paid for is completed we will reconsider our review, but it’s clear our money is gone.