A1a Tree Surgery & Garden Design
- North Shields
- Member since Jul 2015
- 40 feedback comments, 95% positive
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Block pave drive and remove wall Driveways
Ray can't block pave, we had
* No proper edging blocks, off cuts used to fill in gaps or filled with large amounts of concrete
*driveway had huge dips and had sunk within a day
*Step was longer on on side, packed with concrete, wobbly and had huge gaps
After giving them a chance to come and fix it they caused more problems.
We asked for our money back. The whole thing was a mess and we didn't trust them. We ended up agreeing that I would give Ray a final chance to come out and lift the drive and relay it, with proper edging blocks. he put in writing that if we were not happy, we could have our money back.
Ray returned and made it look even worse. There was dips everywhere. Still no proper edging blocks. I asked him why it was still dipped and he went ballistic at me.
I told him we had the agreement that if we weren't satisfied we could have our money back said I'd speak to trading Standards. He said that his business was his livelihood and he had kids to feed so therefore I was threatening his family. He then actually threatened me by saying that I had to be very careful because I have kids too and if anything came back on his business it'd come back to bite me in the arse.
He walked off the job leaving my driveway a complete mess and hazardous. I was so intimidated that I contacted the police about his behaviour. Checked and vetted have removed him from their site due to the "level of complaints against him". We had to pay someone else to do the job properly.
llja1985 - 8th Oct, 2018 Negative feedback
A1a Tree Surgery & Garden Design's reply:
This lady wanted a certain block for her drive we had al moast complete her job then she decide she wanted a different colour border then she wanted me to cut out concil flags outside of her house when I explained I could not touch the council property she became very nasty and then when I explained it would cost extra to have a different colour border she started phoning people to come around i quickly packed up and left as my staff arnt there to be threatened my wife phoned her up after long discussion we agreed to go back and finish the original job after an hour she come out and started shouting again I want this border free do u know who my family are she threatens my 18 year old trainee he was terrified I told her if she did not pack it in we would leave and contact the police which I had to as she made threats against my family home she has since been contacting loads of people trying to call my company I also have photos of her drive make your own mind up I've done quite a lot of jobs with.2 tricky customers look at what all the rest of my customers I've also just been approved tobermore fitter by this world leader in block paving which I have all paper work for thank y
Absolutely fantastic lads, nothing too much trouble.
Definitely recommend them 😃😃😃
emma_1t3y - 15th Sep, 2018 Positive feedback
Repair a wooden fence Fencing
Ray repaired a damaged fence for me. Initially, he asssessed the damage in-person extremely quickly and gave me several options at fair prices. I decided to go for a new fence and he was able to complete it the following day. His workmanship was top quality and I am extremely happy with every aspect of the job. I wouldn't hesitate to use him again and I would definitely recommend him.
bradyzzz - 10th Sep, 2018 Positive feedback
Replace my garden fence Fencing
The job was completed quickly and competently, the team were prompt, reliable and very polite and dealt with any problems that arose efficiently.
I would have no hesitation in recommending Raymond Taylor andA1a Tree Surgery & Garden Design as a reputable company.
maureen85747 - 25th Aug, 2018 Positive feedback
Replace my back garden fence Fencing
Cracking job, didn't waste any time. Job was done in no time. Very professional.
Great price also. Would use again no problem. Alround very pleased.
Communication good, quality of work excellent, price quoted was excellent.
andrew87579 - 19th Aug, 2018 Positive feedback
Overhaul of concrete front yard Landscape Gardening
ajb1984 - 3rd Jul, 2018 Waiting for feedback
Fencing work and removal of shrubs Landscape Gardening
denisep_50 - 27th Jun, 2018 Waiting for feedback
Make-over for garden Landscape Gardening
So impressed with Ray and his team. Did everything we asked for and checked in with us all the way to make sure it was exactly what we wanted. Impressive finished product, garden is bigger, brighter and much smarter than before. Very friendly team and very good with my 4 year old who wanted to 'help' every step of the way! Would highly recommend them
katyd_59 - 18th May, 2018 Positive feedback
Back garden patio Driveways
danny_390 - 24th Apr, 2018 Waiting for feedback
Construction of semi circular, block paving patio Landscape Gardening
stewartc_44 - 19th Apr, 2018 Waiting for feedback
Block or paving stone to back garden Landscape Gardening
Great service, prompt start every day and worked tirelessly despite horrendous weather. Tidied up after finishing every day, we are very satisfied with his workmanship. Won’t hesitate to recomend him and we intend to use him again
paulj_56 - 14th Apr, 2018 Positive feedback
Drainage and landscape gardening Landscape Gardening
a_harrison_27 - 6th Apr, 2018 Waiting for feedback
lenka_46 - 19th Mar, 2018 Waiting for feedback
Fence replacement or repair Fencing
Prompt efficient and friendly service. Job complete to good standard within the timescale advised.
graeme_994 - 21st Feb, 2018 Positive feedback
Pacing stones as a part drive Landscape Gardening
Im disgusted with the workmanship carried out by Raymond taylor and Lee Cuthbert. On completion my drive looked fine whilst waiting for it all to dry, but as time has gone on it's sunk all the stones are loose which has caused my 3 year old daughter to fall onto her face. I have called Ray to come and fix the problem only to get abuse down the phone and threatened by his partner. Do not use this company they sound like they know what they are doing when they come out but there really just cowboys!!!
karla_53 - 8th Feb, 2018 Negative feedback
A1a Tree Surgery & Garden Design's reply:
As u can see this is a one of a very tricky customer I went round to price for a small drive but after she seen a sample booklet she wanted a flag what is for decoration only I explained u can't drive on these she told me as long as kids have somewhere to play and no grass to cut she would be happy the job was complete and the same day later that evening I drove past pricing jobs and her car was parked on her drive I phoned her and explained that it wasent really for a car she told lies and said she wasent even though I had drove past and seen her car on drive about 6 months later I get a text saying she wants me out to have a look I explained I would get there tommorow that evening I had two big men at my door making threats from this woman I explained what I told the woman and I agreed to go and replace the broken flags then last week 3 years after doing this job she is making threats again either she gets all her money back or people are coming back to my door and she will give me horrible reviews which she has make of this what u want but look at all my good reviews I sponsor kids for life charity and sponsor North Shields juniors because I am a honest decent person who works very hard and don't need people like Carla churnside making threats against my buissiness as I have worked very hard to make a very very good name thank u like I said there are two sides to every story and this is mine
Installation of Cat Flap Carpentry & Joinery
sarahthomas_14 - 27th Jan, 2018 Waiting for feedback
Cat flap fitting Handyman
Brilliant, arrive promptly, explained the best place to put the cat flap, quoted me and workman arrived the next day on time, re-checked on placement to make sure we were happy then worked quick and efficiently, no mess, no fuss and the cheapest I was quoted by a mile. Highly recommended and would use again.
deelfc35 - 27th Sep, 2017 Positive feedback
Paving to side garden Landscape Gardening
suevecsey - 25th Sep, 2017 Waiting for feedback
removal of bushes ,overgrown weeds etc Landscape Gardening
good job was away so let them get on with it ,no problems and work carried out to a good standard ,was nice to get back and see everything looking tidy again ,would use again
creamcake - 13th Jul, 2017 Positive feedback
Garden to be levelled and new patio Landscape Gardening
Ray came over to quote for revelling, and laying new turf, in the garden, with a new patio and a new fence down one side of the garden.
Ray and his team arrived on time, on the day that we had arranged. They were all polite and professional throughout, and after each day left the garden very tidy. They went above and beyond what I had asked, and nothing was too much trouble for them, even when there was a slight change in the design half way through the project.
We now have a fantastic garden, which is a safe space that all the family can enjoy. I can't thank Ray and his team enough for what they have done. I would recommend A1a Tree Surgery & Garden Design to anyone and will not hesitate to use them again for any further work.
k-williams - 10th Jul, 2017 Positive feedback
Tidying up the garden Landscape Gardening
abi_561 - 26th Jun, 2017 Waiting for feedback
need a quote this weekend please Handyman
babs19560 - 18th Feb, 2017 Waiting for feedback
Several small jobs to flat in Jarrow Handyman
Really helpful, efficient and friendly. Reasonable price, jobs well done, conscientious, good service. Would definitely recommend.
rachel78_51 - 4th Jan, 2017 Positive feedback
Paving slabs Landscape Gardening
watson_70 - 29th Dec, 2016 Waiting for feedback
block pave 2 front gardens in greenside Driveways
john_1xnp - 15th Dec, 2016 Waiting for feedback
Removal of metal shopfront signage Handyman
Great speedy service and job done well - will hire again for future jobs!
mind_14 - 8th Dec, 2016 Positive feedback
removal of ivy roots Landscape Gardening
This is the second job he has done for me. I am very pleased with the results, and would use A1 again if called for
rosebud_96 - 8th Nov, 2016 Positive feedback
Landscaping of front garden Landscape Gardening
Good work, good guys
helen_kippin - 4th Oct, 2016 Positive feedback
Cat Flap through Cavity Wall Handyman
Ray came over to quote for fitting our cat flap through a cavity wall very quickly after posting the ad. He was very honest about what the job involved, how much it would cost upfront, and he discussed how the job would be completed.
Ray and John arrived on the following Saturday morning right on time. They were both polite and professional throughout, and installed the cat flap as required. I had not purchased enough tunnel pieces so they came up with a temporary solution to allow the cat to use the cat flap, and then as requested returned a week later (in their own time) to fit the final tunnel pieces.
I would recommend Ray and John for any handyman work, and will not hesitate to use them again for any further work at our house.
rlam2909 - 30th Sep, 2016 Positive feedback
Hedge pruning Landscape Gardening
bramble_10 - 30th Sep, 2016 Waiting for feedback
Supply and fit yard gate Fencing
Finally I have happy neighbours as my yard is now all closed off and looking much better. The gate swelled in the rain so bolts would no longer close, he came back and sorted without needing to be chased, really pleased.
sinead_62 - 16th Sep, 2016 Positive feedback
Fit Cat Flap into Wall Handyman
Raymond and his colleague fitted a cat flap for me, as well as taking care of a couple of other small internal jobs. They were friendly, polite, punctual and cleared up after themselves. Highly recommend!
weoleyric - 5th Sep, 2016 Positive feedback
Terraced yard remoddel Landscape Gardening
Ray and the team did a great job! They were hardworking, tidy and great guys. They were fantastic at listening to our ideas and it looks even better than we hoped - especially now the plants are established. We've had plenty of BBQ Sunday's and complements on how good a standard terrace yard can look!
samkane2016 - 18th Aug, 2016 Positive feedback
a few house maintaiance work Handyman
Ray and his man made my garden very clean and worked efficiently. I will definitely use him again and recommend him for your work.
nan_91 - 14th Aug, 2016 Positive feedback
Garden re-vamp Landscape Gardening
Would recommend! Really friendly. Work completed to a high standard. These guys don't waste any time and just get the job done. Very pleased to have hired them and would do so again.
anthw_14 - 5th Aug, 2016 Positive feedback
Clear conservatory, lay paving and cabin foundations Landscape Gardening
nickk_59 - 4th Apr, 2016 Waiting for feedback
gravelling, lawn edging and small area of paving Landscape Gardening
Works were completed in 4 days, including extra works to the original job, and for a very reasonable price. Happy with the service from this company.
morgan1_27 - 4th Apr, 2016 Positive feedback
Remove brick wall then extend original patio. Landscape Gardening
If you want a hard-working, friendly and helpful firm to employ - then I would definitely recommend this one. From start to finish the whole project went according to plan (reconfiguring the back garden to accommodate a summer-house). This was due to the good levels of communication between myself and the owner. There was always a swift response to emails; they turned up on time; were thorough, worked tirelessly and made helpful suggestions. The bonus was the very fair and reasonable cost of the job! Great stuff!
carling_63 - 1st Apr, 2016 Positive feedback
Full garden landscaping required Landscape Gardening
kerri_35 - 20th Mar, 2016 Waiting for feedback
Design and quote for garden 10 X 13 Landscape Gardening
Quick quote and very reasonable, hard working from start to finish - transformed my dull garden into a lovely useable space for summer - would recommend.
ld20103 - 13th Mar, 2016 Positive feedback
extend patio area. Changes to tarmac area and garden.. Landscape Gardening
ipat100 - 8th Mar, 2016 Waiting for feedback
Block paving + convert part of lawn to flower bed Landscape Gardening
A1a were professional from start to finish. Brilliant from start to finish. Great job with flower beds for my front and back gardens. The lads left the place very tidy. Competitive price. Ray answered all my queries by email before the job. Highly recommended.
anilrcc - 5th Mar, 2016 Positive feedback
Landscape of back garden Landscape Gardening
Good job done and will do anything you want them to do around the garden if asked, above what you have already asked for them to do and they keep the place clean, nice polite lads can't ask for anything more cheers.
robinson_79 - 12th Feb, 2016 Positive feedback
quotes on redoing lawn and other advice Landscape Gardening
I am very pleased with Ray from A1a Tree Surgery and garden design.Ray come to look at my garden and emailed me the next day to give a quote,which was very reasonable.Ray and his men came on day and time that was agreed and they made sure everywhere was clean and tidy. Ray is easy to talk and to give ideas on your garden. I would definitely hire this firm again. Thank you so much for all your time and effort
carol_t - 9th Feb, 2016 Positive feedback
Landscape Landscape Gardening
Great lads very hard working. Nothing was too much trouble for them. When we had a query they found a solution. Very friendly, very happy with the work they have done for us, at a good price. Would highly recommend their services.
Pictures available if required.
Thanks lads, looking forward to enjoying family time in our new and now very large garden space.
virgo1964 - 26th Jan, 2016 Positive feedback
drop kerb Driveways
shajunk_44 - 8th Nov, 2015 Waiting for feedback
Overgrown Garden Landscape Gardening
Ray completed a piece of work for us that involved cutting back a very over-grown garden and re-laying some old slabs. The work was completed on time and to a good standard. We were on holiday at the time, and he kept us updated with photos which was great. When we had a small change to make after the job had finished, he came back and completed it without any problems. Great job.
joe_prince - 7th Nov, 2015 Positive feedback
Get rid of the grass! Landscape Gardening
newind - 26th Oct, 2015 Waiting for feedback
Garden clearance and turfing Landscape Gardening
Excellent job completed in a single day, altered his offer according to the specification I asked for and delivered without any issues. Ray was very easy to deal with and I wouldn't hesitate to recommend him to anyone.
benh1979 - 17th Sep, 2015 Positive feedback
Levelling & re-flagging Landscape Gardening
From day one of posting ad for job Ray has been GREAT!! Got in touch with us same day we short listed him and came over day later to talk through ideas. Job completed from start to finish in two days to a fantastic standard. It's totally transformed our small space to give it a much bigger feel. Lots of personal touches, Ray really cares about what he does and is very professional. Would definitely recommend, true gent with the perfect work ethic and finish.
kirstyhunter - 9th Sep, 2015 Positive feedback
Gravel Landscape Gardening
Great couple of lads,great job. Left every thing tidy. Looks fab. Thanks.
saxby - 8th Sep, 2015 Positive feedback
Front garden gravelled Landscape Gardening
Fast communication and very competitive quote from a friendly and helpful team. Job completed as agreed and quicker than expected, thanks!
northland - 31st Aug, 2015 Positive feedback
Overhaul/ clear back garden and lay astro turf Landscape Gardening
Absolutely delighted , "over the moon" with gardening work completed by Raymond.From start to finish, a thoroughly professional attitude with excellent communication, knowledge, care and understanding was demonstrated.Telephone calls and visits made promptly by Raymond, follow up calls too, to confirm we were happy with his work.
An excellent job, very happy to recommend this company- and thank you!
mowin - 27th Aug, 2015 Positive feedback
Back garden Landscape Gardening
Would definitely recommend. Lovely lads, nothing was a problem, completed the job within the time stated even when the weather was poor.
jmoysey - 22nd Aug, 2015 Positive feedback
cut grass, weeding and shrub tidying... Landscape Gardening
Can't leave feedback about the work as i cancelled job.. Seemed a nice enough guy all the same.
sjm_64 - 19th Aug, 2015 Positive feedback
sparkle_47 - 11th Aug, 2015 Waiting for feedback
Driveway tidy up and widening Driveways
Very happy customer! Extremely reasonable prices (1/3 of the price of the nearest competitor), excellent workmanship, and very pleasant & polite. Can't recommend highly enough.
kitty2112 - 5th Aug, 2015 Positive feedback
Laying Turf Landscape Gardening
Raymond Is Genuinely Professional Is Quoting & Listening To Your Requirements Of What Is Wanted & Needed Done For Your Job That Needed Completed & Can Advise You On Wht Materials Will Be Best & Most Durable For Your Perfect Garden I'm My Case. And Listened & Was AMAZED ! By My Quotation Compred To Others Who Had Quoted For The Same Job, Ray Was A Quater Of The Price Of My Lowest Competitors Quote And Will Deffinetly Be Recommending To Family & Friends
michael_henry - 3rd Aug, 2015 Positive feedback
Positive Client Reference taken by MyBuilder Landscape Gardening
Took up the old path, relaid new path together with patio. Excellent workmanship would deal with again.
Client Reference Reference feedback