I found James to be a very friendly and helpful young guy who explained in detail all the work that they were going to do. He took photographs throughout the procedure so that I was fully informed and not left in the dark wondering what the workmen had done on the roof.
The dormer roof needed to be re-felted and short of going up the ladders myself, there was no other way that I knew what was being done.
At the end of the first day, the job was halfway through. James assured me that the roof was water tight. On rising the following day, the dormer had sprung two new leaks, one leak was much larger than the initial leak. Naturally I was alarmed, and I phoned James around 8am. I live in Auchtermuchty and he is based in Edinburgh, and he was here in no time.
He took photos of the work in progress. James also pointed out the problem areas where the leaks were, and he showed me that they were due to the old flashing which was replaced.It had been raining so much these last few days, that any little problem or gap can appear worse at a time like this. James gave me a verbal 15 year guarantee and I can ring him if any problems occur during that time. James is keen to please the customer and treated me with respect -Very rare qualities these days!