My request was picked up and answered immediately, a visit was arranged and Tom came round to assess the problem. He carried out a thorough check and talked me through everything involved, without trying to pressurise me into buying the product. I decided to go with Midland Damp Doctor as I trusted what Tom was saying as he made everything clear and straightforward. Gary came to install the ventilation system and was done within a few hours, leaving no mess! My loft isn't the easiest to access but he managed without difficulty. The system is very discreet and I can already feel a difference in the air quality in my house. The chemical provided to spray onto the mould was much appreciated too.