Ken and his team have just completed a large deck and privacy screen attached to the back of our house, and we couldn't be more pleased with the result.
There were few difficulties along the way to do with the base that the decking carcass was to be laid upon (not Ken or his team's fault at all). As we were on holiday, he waited until we came back before proceeding to ensure we were happy with the solution he came up with. We'd also left him the key during this time, and he and his team had to move materials through the house. However upon our return, the place was clean,tidy and secure. In my experience, contractors are not always this scrupulous, careful or considerate.
From the moment I posted the job until completion, Ken's customer service has been highly professional. For example, he doesn't keep you waiting for answers and is always ready to talk things through. He stick to timings and budget. And should any difficulties arise, they are dealt with in a calm and efficient manner. On top of all that, he was far and away the most cost effective of all the quotes I received. Although not always on site himself, he pays regular visits and his small team are very polite and pleasant.
I really wouldn't hesitate to recommend Deckmasters, and will be doing so in the future.