b.burrows plumbing and heating reviews (82)

I have thought long and hard before posing this feedback as I had wanted to Ben every opportunity to sort things out but sadly this has not happened. Ben started out by doing a small refurbishment for me which went ok, there were a few small negatives but these were sorted out . Ben then asked to quote for the job listed and despite a few reservations due to his age decided to give him the chance of the job. Unfortunatley the job quickly spiraled out of control, due to his lack of organization, lack of proper equipment,massive over ordering of materials , unwillingness to become involved in any manual labor himself. He failed to provide me with any invoices, a copy of his insurance certificate , receipts for materials . Many of the jobs Ben did have subsequently had to be redone as they were substandard , eg no cladding on new pipework, new gas pipes connected to old pipes that were inadequate to use , new lintles put in out of alignment, etc etc , Ben was clearly out of his depth, let me down in a big way and cost me a great deal of money

Great plumber, came around quickly, assessed the issue correctly and fixed quickly and at a good price. Well recommended.

Reasonable price and have keep my tenant happy so far. Definitely will use Ben again for all future jobs. Thanks!

Overall I was satisfied with the outcome of the project. Unfortunately some unexpected issues did occur in the process, but ones which on reflection with a little more understanding of the task at hand and experience of working with old buildings should have been allowed for. Things ending up being a bit rushed and the schedule was soon put back by weeks. We ended up with the kitchen not being prepared for the kitchen fitter, plumbing still needed doing when the units were going in, the plaster wasnt dry on the walls and the electrician hadnt followed his instructions as to where to leave plugs etc. Part of this was out of Bens control as other issues had arisen, and along with his wife having a baby he was not entirely to blame. However there were certainly times where he was more committed to other jobs and difficult to pin down. He employs some very good workmen, but unfortunately I feel the management was a little lacking. With a high turnover of workmen and some workmen not available to him when needed it does cause issues. Following completion there were issues with the temperature of the shower, smells from the drains and the failure to complete fitting an outside socket which I had to battle to get attended to, of which only one was completed. Overall we were happy with the finish but would advise keeping written records of all conversations as we did have several occasions were there was a dispute between what was actioned and what was said.

Many thanks to Ben and the guys. A great job at a great price and highly recommended. Best wishes. Andy & Nikki

Did a brilliant job, were really helpful. They came round the following day after posting the job and sorted the job within a few hours. Would hire again and recomend.

Ben and his team did a great job in building our new garage building and laying a beautiful sandstone patio. All the guys on the job were polite, friendly and hard working and we're really pleased with the overall finish. He was very competitively priced and we will continue to use and recommend his services. He also recently fitted a new downstairs toilet and did a great job on this too.

Ben's plumber did a top job fitting our new boiler. They also helped with our insurance claim by writing a full report about the old boiler. Polite and on time would definately use again and recommend to others

Ben's Dad did a great job at a competitive price. I've stored Ben's contact details to service our gas appliances in the future or for any other requirements we may have. R Allen, Tadley.

Ben arrived on time and completed the work requested and as he quoted a week before. Very polite and very tidy worker. Would recommend.