Install new multi-fuel stove - Fireplaces & Flues job in Exeter, Devon

Job description

  • Install solid fuel fireplace

Customer description

Installation of multi-fuel stove. No removal required, and no adjustments to the hearth or surround.

Have the stove, so just installation required.

Feedback

Feedback for Cosy Stoves

Jamie was very helpful and did a great job of fitting the actual fireplace, including overcoming issues with what we wanted.

However I've had to mark a neutral for two reasons: there was a fair amount of mess for me to clean up afterwards and I've since had to get someone in to repair my guttering which was damaged by the ladder used to get on to the roof.

Cosy Stoves's reply:

Hi Martin

I remember taking every care to cover your white carpet with layers of sticky carpet protector plastic, sheeting, rubber mats and finally soft protection mats in order to protect it. I personally was very happy we had kept the carpet completely clean, especially when considering how fireplace knockouts are unavoidable very dusty work.

We checked you were happy before leaving and with over 20 years of experience with roofs we were surprised to hear of gutter issue. We are always happy to return free of charge to resolve any issues as our priority is our quality workmanship and customer satisfaction.

Kind Regards
Jamie Nevada