Flue lining for wood burner. - Fireplaces & Flues job in Crewkerne, Somerset

Job description

  • Flue installation or alteration

Customer description

Require a flute liner fitted to an existing wood burner. Pictures can be supplied. Stove is a Dovre 500mff. Set into an inglenook fireplace.

Feedback

Feedback for Sj logs/ SJ stoves

All seemed fine at the beginning, slow to get back to me but I though they may be busy. Contract was agreed and deposit was paid. Upon arrival of the install day they arrived on time but that’s when the good bits end. Couldn’t carry the work out as originally quoted for and requested scaffolding, even though this was not discussed at quotation stage I agreed to keep the kit at my property and arrange scaffolding in the interest of getting the job done. Scaffolder they recommended was nearly the same price as the job its self and others were unavailable, I contacted Scott and requested a refund which was offered on the day of install. Said they would be in the area 2 weeks after I requested. 1 month passed no contact. Asked when they would be around to collect and took 2 days and 2 emails to receive back a lacklustre response. Advised on the 26th November that I would bring the kit back at my expense and asked for the address. Received the address today (7/1/21) after raising a dispute with the bank. All fine up to the point of taking money and then all communication breaks down. I would go with other companies in the area which offer a much better customer experience.