Patio repaired, new terracing and stone shed renovation - Conversions - General job in Wincanton, Somerset

Job description

Customer description

My existing patio & summer house need renovation. I also have an outhouse that needs the roof redoing, walls partly rebuilt & new windows and doors. The area around a pond needs paving slabs laid and I also have an area of the garden that needs terracing.

Feedback

Feedback for Tom's Carpentry and Building

Mr Elwood sub-contracts work he cannot do, unfortunately the contractor he used to lay my patios had to re-do them twice and even then they were not of the expected standard. The overall standard of finishing, including work done by Mr Elwood himself, was below the anticipated standard. I would not recommend this builder.

Tom's Carpentry and Building's reply:

In response to Mrs. Winters comments I would firstly like to point out that all the work that was carried out was done with regular input from the client and any issues during this process were amicably discussed, agreed on and resolved.
As far as my skill set goes, apart from the electrical aspect of the work carried out I physically could not have done everything on my own.
Given that I have friends who are also sole traders that I call on to help when the volume of work is too much for myself. As was the case with this project.
Unfortunately there was an issue, as highlighted in my clients feedback concerning a patio area.
As far as I was concerned this was resolved and my client accepted the re-laid finished item, as was the goodwill gesture of extra work carried out free of charge.

I value all my clients and endeavour to interact and correspond in an open, professional, and courteous manner.

I am sorry that Mrs.Winter still feels the way she does as far as I was concerned any issues regarding the work were dealt with, on-site and amicably resolved.
On the hand over and prior to the final balance payment agreement there were no requests to return and complete any snagging list.

With forty nine years of trade experience I have learned that customer care and communication is vital, and try at all times to be professional in resolving any issues that may occur.

Sincerely,
Tom