New patio & landscaping of existing garden - Landscaping job in Norwich, Norfolk

Job description

  • Landscaping project
  • Large garden 200 - 400m²

Customer description

Rear garden. New patio area with pergola. Sleeper or brick retaining wall to create flower bed on 2 sides. Remove & level existing lawn. Returf. Build sleeper or brick retaining walls to border lawn. Repair,regrout existing patio area. Add exterior lighting. Front garden - possible replace small lawn area with artificial grass and add edging to border.

Feedback

Feedback for Conkers

Andrew/Conkers came highly recommended to me by a friend who had a job completed by one of the teams. Andrew was pleasant to deal with at first, quick to come and quote for my job and to put a date for it to be started. The young workers that he employs were friendly and worked hard in one of the hottest weeks of the year. Sadly I cannot leave positive feedback as I have been let down since the job was completed and his team left. Andrew was quick to invoice and request payment as soon as his team left but not quick to rectify an issue with the pointing of my existing patio (caused because jointing compound was laid over sand/sawdust and dirt so didn't set and just crumbled). Lighting that was going to be fitted after the main work has not been completed. After chasing both after 6 weeks and no sign of Andrew or his team returning to complete either I gave up and cancelled the work. No acknowledgement or apology. Whilst I'm satisfied with most of the work the aftercare has let it down. I'm left with an impression that this company is only interested in getting the job, getting it done as quick as possible and moving on.

Conkers's reply:

As stated in our email to this client we cannot get the materials necessary due to supply chain problems caused by Covid. As soon as we are in receipt we will, of course, attend.

Regards

Andrew