Scott replied to my job request very promptly and booked an appointment within a couple of hours for the next afternoon as I was not available before then. He arrived a few minutes later than originally said but he did text to notify me which was very good. When he arrived he was exceptionally knowledgeable and friendly and made a quick assessment of the work needed. No question was a silly question and he also suggested options for future replacement of boilers and rads but was certainly not pushy one bit! He completed my job efficiently and actually was here for almost an hour an a half but only charged for one hour which was extremely fair indeed. Would full heartedly recommend Scott 100% and use him in the future for any further work required.