John and his team were excellent throughout although the job did not go as planned - on opening the ceiling fully they found the beam did not need replacing at all but that the plaster board on the ceiling had not been screwed in sufficiently. Despite having already bought materials for the original job (as we obviously didn't want a massive hole in our kitchen ceiling for a long time) and having booked his team in for a much longer/bigger job, John advised me of this and arranged for a structural engineer to confirm it (and at a much better price than the original structural engineer who had - wrongly - said the beam was needed.....). All work was carried out quickly and cleanly, and communication was excellent. We are now discussing our next project with Answers Now : )