i'am a fan of cowboy builders and all those painful homes from hell programes on the TV - so if you are needing work done its a worry isnt it. but fear not, i doubt stefan and his team will be seen on these shows. he showed up on time - in fact sometimes even before i got there - and just got in to it. big'ish job and was all sorted as quoted, one ot two issues highlighted as build went on but he produced some chippy magic and nailed it (get the pun?). in short, would i use him again - YES, would i reccomend him to my dear old mum - YES, say no more....