Toilet flush mechanism - Plumbing job in Catford, South London

Job description

Our toilet flush mechanism isn't working properly. The cistern either doesn't fill, or it fills continuously and the water runs straight out of the cistern into the pan. By knocking the cistern slightly or by pressing the flush button lightly, we can get the water flow from the cistern to the pan to stop. Similarly, if the cistern won't fill it seems to do so once we turn the cold tap on full (on the pedestal handwash basin next to the toilet).

Separately, there is an occassional external leak from the cistern which drips onto the floor. It would be good to also get this fixed.

The toilet is Duravit and was fitted about 5 years ago.

Feedback

Feedback for White and Sons Plumbing and Heating

Joshua and Trevor were prompt, professional and friendly in responding to messages and arriving on time. Work was done thoroughly and the bathroom was left spotless. The price was very competitive.

Only slight issue was they wanted payment in cash and offered to drive me to a cash point. I don't think this is good practice even though I understand that there is concern over cheques bouncing. He did apologise for not advising the cash-only point in advance and eventually accepted a cheque.

Given the way the work was completed though, I would use them again for plumbing jobs.