Fit replacement toilet - Plumbing job in Luton, Bedfordshire

Job description

I have just noticed a crack in the toilet bowl. Need new toilet and plumbed in

Feedback

Feedback for iGas Heating

Turned up told my husband he had to go and get a part . That was 4 hours ago and not come back . Tried to phone and hangs up !

iGas Heating's reply:

Untrue and exaggerated. I asked the customer to send me pictures of her existing toilet so I could arrive with all the correct materials. Unfortunately the pictures didn't show that the existing connection to soil was bottom entry. Once I arrived and discovered it was bottom entry I then left site to collect a different Pan connector. I tried 3 separate suppliers in Luton and none of them had it in stock. I then decided to return to my own supplier in hatfield whom I knew would have it. I called the customer to advise her and left a voicemail
By the time I could make it to hatfield and back (nowhere near 4 hours, less than 2) I had already received this negative feedback and the customer wouldn't return my calls or messages. Strange