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Hallway, staircase & landing - Painting & Decorating job in Chelmsford, Essex

Job description

Need our hallway, staircase and landing painted. Walls are sound and any holes & imperfections will be filled and sanded.
Also would like a dado rail fitted to a small bedroom.

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Sorry but this needs to be a negative review.

I can sum up the experience I had with Komplete interiors as rushed and second rate.

I hired Komplete interiors to paint our hallway, stairs and landing including all woodwork. Everything started really well with James and Paul arriving onsite and getting through a first coat on the hallway stairs and landing on the first day. However from here it all went downhill.

Paul is a contractor Komplete interiors use and unfortunately his work was not up to scratch. By his own admission "he didn't like painting and decorating any longer" and unfortunately this showed in the quality of his work. After a second rate finish on all surfaces (walls & woodwork) he began to blame the quality of the paint we had purchased. After replacing to a paint of his choice for the woodwork the quality was still poor and needed remediation.
No consideration was given to current paint on the woodwork and radiators and in places paint was just applied on a "oh you wanted that door doing as well? basis? This a few months has come to haunt us as the paintwork is terribly yellowed already.
The walls were patchy after 2 coats and opposed to completing the job to get this to an acceptable finish I was asked to pay another £100 to finish the job. This is not acceptable as the job was a fixed price not on a daily basis.
Going around the house recently I have noticed corners that were cut everywhere.
As I said, this was a rush job wouldn't use again

Komplete Interiors's reply:

Chris do not agree with you response at all.
you didn't want to meet to go through work to be quoted & left this with your wife who didn't have a clue on what was wanted.
You asked me to paint items once work had started but didn't ask to quote this In beginning due to your lack of communication.
If you had allowed me to get the correct paint it would of coated in 2 coats as per quote but the paint you had purchased took 4 coats which wasn't quoted for so extra work is extra cost in any profession surely you should be wise enough to know this?
Regarding it now haunting you have brought this on yourself.
filled kids bedroom dado rail as a good gesture.
Work should always be checked by client incase there are any snags?!