Double glazed windows - Windows job in Islington, North London

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Feedback for KKW Window Limited

KKW replaced our windows over Easter time when we were on holidays. When we came back late at night, the door wasn’t shut or locked. Luckyly nobody entered the flat but living room and kitchen were covered with dust. No cleaning has been done. At daylight we discovered bumps on walls and window sills, tiles broken, huge, deep scratches on our timber floor, glue on our new bathroom shelves, broken wall unit, broken blinds, window lockers missing, the other being wrong model. Windows were wrond design : 9 tiles sash instead of 6 tiles required. Mariusz sent teams over several weeks to repair damages. They were all as unprofessional than the others, misunderstanding instructions, arriving late, missing fixes and hardly speaking english. To save his money and time Mariusz proposed to refit a 6 tiles glazing on the existing window instead of ordering new ones. He garanteed it would be as nice as new. The result was so untidy I asked for a discount on windows, and compensation for the floor. A few days later, finding my windows so ugly, I asked Mariusz to order new sashes and I would refund. He agreed but since then (August) he is amazingly difficult to reach : family problems. He is in Poland, will be back on Monday and will call me. He never did. I finally reached him last week, the 11 November 2011.We set an appointment for Thursday and he never showed up. And of course, since then, Mariusz and its KKW company are unreachable and invisible. A company to avoid, absolutely.