New tiled roof and insulation - Roofing (Pitched) job in Letchworth Garden City, Hertfordshire

Job description

For 4 bedroom detached house. Clay tiles approved by heritage foundation. Would like insulation upgrading too.

Would like work to take place in June if possible.

Feedback

Feedback for Premier Roofing

What a waste of time. Our job was supposed to happen in June, but when we returned from holiday nothing had happened. Apparently our car shouldn't have been parked on the drive (if someone had called and asked us to move the car we would have done so immediately.) So the job was rescheduled for September, when Jay was next free. After numerous voicemails and emails (all of which have been ignored) we are now being forced to look elsewhere. We've waited 3 months for our roof to be done, will have lost the good weather we had planned for, lived with the contents of our loft in the house the whole time, and Jay can't even be bothered to let us know if and when the work will be done. I just think it's so rude not to let people know what's going on, and to ignore messages. Terrible communication and a complete waste of time.

Premier Roofing's reply:

Hi im not happy with this negative feedback as this job was booked in couple months ago & did ring the customer to tell them that they have left a brand new mercedes car on the drive way & they couldnt move it as they were on hoilday now my scaffolder went there to put it up & refused to do it as there was a car parked there with and told the customer i will try & get them in on september as we are extreamly busy