Priors Kitchens, Bedrooms & Bathrooms's reply:

Three years is a long time to remember clearly, but according to the email from Mr Matts prior to our finishing the job, he was happy with our work, and the extra effort we had put in sorting out the errors made by the kitchen supplier [two trips to pick up and return faulty and damaged goods].
This email also confirmed he would pay us once the last few outstanding odds and ends were completed.
We finished the job, were paid on completion, and within the 5-6 days we quoted.

At no time was Neil abusive to Mrs Matts. Neil`s wife, Angie, of whom there is no mention, was there most of the time and can corroborate that.

As far as we can remember, we only saw the Uncle a couple of times, briefly. Once, when the plumber turned up to fit a radiator in the kitchen, and then again when were drilling a hole for the extractor.

We were not contacted about any problems with the flooring at any point. If we had been, we would have gone back and sorted them out.