Remove and refit toilet - Plumbing job in Dunstable, Bedfordshire

Job description

Last owner fitted toilet, but toilet was incorrectly fixed to floor boards, resulting in it rocking. Works required are - existing toilet to be refitted securely to floor (I believe toilet will need to be discounted from mains water and waste pipe first?). I've attached photo's of toilet, and 2 photo's of the fixings that were used under toilet to fix it to floor but have been fitted wrong!

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Alex was friendly, approachable and explained everything he was going to do and the reasons why.
Alex even did very small additions to the work at no extra charge.
Unfortuntely, due to problems with leaks after his visit I needed Alex to return and several occasions. Even though, I contacted Alex on numerous occasions he still remained friendly and always spoke to me and never tried to ignore me. He kept returning, and when he could not come back on one occasion in-person, he sent a colleague of his. On one occasion he also came to my house to resolve a problem past 9pm, and even apologised to me that the leak happened in the first place.
We ended up needing to install a completely new toilet, which was done during unsocialable hours by Alex's team, to a very high standard.
Alex is a diamond, genuine, and accepts responsibility for mistakes making sure that they are resolved. He doesn't runaway, I've got a lot of time for Alex and would recommend to anyone.