Loft conversion / bathroom renovation - Loft Conversions job in West Norwood, South London

Job description

looking to convert the loft of the 1930's mid terrace by adding a dorma to create 1 or 2 bedrooms (advice needed on acheivable no. of rooms). Depending on where access stairs to new loft will be located possible reconfigure of 1st floor.

Building regs not yet applied for. Property owner - yes

Also looking for bathroom refit, completely stripping back to the bare walls on re-configuring.

Feedback

Feedback for Thima Green Ltd

Pavels and his team are clearly good at what they do which is why we spent time researching, meeting him and visiting past jobs. I hope however he learns from how he has organised our works and let us down at the last minute and left our family in a mess.
We agreed in MAY that the works would be started in September (to fit in with his busy schedule). Last night I received a 2 line email (no phone call) cancelling the job. You cited that 2 loft conversations had been confirmed (presumably this week). You're chasing the 'bigger' jobs. In my book you honour the long standing commitment first. Only last week Pavels told me to buy the new bathroom suite. As a family with a small baby we also rearranged our summer holiday to be out of the house with no bathroom for 2 weeks. We changed the rear windows, left unfinished on the outside for the re-rendering.
I genuinely do wish you continued success as good tradesmen are hard to find. Please learn from this. For future clients, beware you may get gazumped if a bigger job comes along. Pavels when the lean times return (and they will) I hope you dont rely on the 'smaller' jobs to see you through. From smaller jobs, come bigger jobs and recommendations to friends. Good luck, im off to find another contractor that can start in 3 weeks!!! otherwise we will have had our holiday and be in the house (with a baby) when the works starts....thank you!

Thima Green Ltd's reply:

Thima Green agreed to do the job in May. However,the procedure is to take a deposit upfront in order to secure a job.In this instance,the Client did not pay a deposit as it looks like,for the whole summer period they were still researching and meeting other tradesmen.Therefore,they did not want to pay a deposit and when they realised there is no one else to offer this job to and the time was pushing them,then the simplest way was to pressure Thima Green to do this job even though it has been 3 months and no official agreement was made(deposit paid or contract signed).Please accept my sincerest apologies for inconvenience caused. Nevertheless,as a company and a professional we always respect our clients and provide a high quality of service.