Homeowner support

Post a Job

Does it cost anything to post a job?

It doesn’t cost anything to post a job on MyBuilder.com. We charge tradespeople an introduction fee based on the size of the job that you have posted.

What happens after I've posted my job?

Your job will be reviewed by a dedicated team and they may contact you for more information if needed. Once your job has been approved, we alert local tradespeople who will decide whether or not to express interest. We will notify you by email when tradespeople express an interest in your job. At this point, you can review the profiles and feedback of interested tradespeople and shortlist those you would like to speak to. Contact details are exchanged only when you say so.

Why do I need to verify my phone number?

Once you have chosen which tradespeople you would like to talk to about your job, it is important they are able to contact you. We need to verify your phone number to ensure we are passing on the correct contact details. We will only ever pass your contact details on to tradespeople you have shortlisted.

How can I request a quote from a specific tradesperson?

Use the invite feature on your job page to request quotes from tradespeople in our directory. Invited tradespeople will receive an email and SMS inviting them to view your job post. Other local tradespeople will also be notified that your job has been listed and can show interest, but it’s up to you who you decide to shortlist and contact.

Please note that your contact details are only shared with tradespeople you shortlist - or those who accept your invitation.

Can I post jobs for multiple properties using one account?

Yes, you can post jobs for multiple properties from the same account. You will need to enter the correct postcode for each job you post to ensure it’s sent to local tradespeople.

Can I edit my job details?

You can edit your job description before it’s been approved. Once the job is live you can add information to your description but cannot edit what has already been sent out to tradespeople.

How do I cancel my job?

To cancel a job follow this link and open the job you want to cancel. Scroll to the bottom of the page and click End Job, if you're on a computer it's in the left hand pane.

Make sure to inform any shortlisted tradespeople that the work is no longer going ahead.

Shortlisting tradespeople

What is shortlisting?

Shortlisting allows you to exchange contact details with tradespeople who have shown interest in your job. You are able to shortlist a maximum of five tradespeople for your job.

Shortlisting is essential as it allows you to message, hire and finally leave feedback for tradespeople.

You can decline the interest of tradespeople you don’t feel are suitable for your job and we will let them know.

How can I get more tradespeople?

A detailed job description will get more responses from tradespeople. A preferred start date can also help tradespeople fit you into their schedule. Adding more information and photos to your job after it has been posted can help generate more interest.

Invite tradespeople to your job from our directory. Interested tradespeople who accept your invitation will get in touch to arrange a quote.

If your job hasn’t received any interest after two days, we will automatically repost it for you.

Can I remove a tradesperson from my shortlist?

When you shortlist a tradesperson we notify them that you would like a quote for your job. As contact details have already been exchanged, you can’t remove tradespeople from your shortlist.

Will you share my number with your partners or marketing companies?

Absolutely not! We’ll only pass your number on to the tradesmen you’ve shortlisted for your job.

Hiring a tradesperson

Do you have any advice for hiring a tradesperson?

Yes. We have detailed advice guides on how to choose tradespeople and ensure a successful project from start to finish in our Advice Centre.

How do I confirm which tradesperson I have chosen?

When you have decided which tradesperson you would like to carry out your job, click the hire button their profile to notify other tradespeople that your job is no longer available. This also allows you to leave feedback when the job has been completed.

I’ve hired the wrong person, what do I do?

If you have accidentally selected the wrong tradesperson or changed your mind, contact us and we will reopen the job for you.

Feedback

How does the feedback system work?

Feedback is at the heart of the MyBuilder community. Feedback helps homeowners decide who to hire, rewards trades for good work and holds them accountable for any problems. Tradespeople depend on positive comments to build their reputation and source work through MyBuilder.

Posting a negative or neutral comment can prompt tradespeople into resolving any outstanding problems. Tradespeople can respond to negative or neutral feedback - to put forward their own version of events.

Our system flags suspicious feedback for a dedicated team to investigate. Fraudulent feedback is removed and persistent offenders are removed from MyBuilder.

How do I leave feedback?

Once you have shortlisted a tradesperson, there will be an option on your job to mark them as hired for the work and post feedback when the work is completed.

Can I leave feedback anonymously?

No, feedback is linked to a job posted on MyBuilder so can’t be left anonymously. If there’s an issue you would like to inform us of in confidence, please contact us.

Can I remove or change my feedback?

You can withdraw feedback at any time - just get in touch as this is something we need to action from our side.

If you feel the feedback you have left no longer reflects your opinion of the job, let us know. We can give you the option to resubmit one further comment, if it is within a year of the original review being posted.

Why have you removed my feedback?

MyBuilder aims to keep the feedback system fair and open to people using the site. However, we do have a couple of rules when it comes to feedback being left for tradespeople:

  • The option to post feedback is only available once an agreement is in place to carry out the work.
  • Work needs to have been agreed following a connection made through MyBuilder. It’s unfair to everyone else if the work has already been completed and people then try to post a job in order to post feedback, or if tradespeople ask their friends and family to post fake jobs in order to post a review.

Insurance

Does MyBuilder provide insurance?

Homeowners can buy a comprehensive insurance policy that covers almost any type of job posted on MyBuilder.

MyBuilder Plus guarantees the whole job, including workmanship, materials and even the tradesperson going bust. To take advantage of MyBuilder Plus, jobs must be quoted through the MyBuilder.com platform. For more information visit MyBuilder Plus.

What is public liability insurance?

Public liability insurance covers any damage or accidental injury to a third party or their property caused by a tradesperson or their employees or their business. It also covers any related costs and expenses such as legal fees. It DOES NOT cover poor workmanship and the policy may contain conditions that could restrict the cover.

Public liability insurance does not cover claims from the tradesperson's employees or subcontractors for damage or injury; You will need to ensure that the tradesperson has employer's liability insurance.

What is professional indemnity insurance?

Professional indemnity insurance provides cover for losses arising out of professional errors in design and/or specifications offered as part of their service. It DOES NOT cover poor workmanship.

This insurance is typically used by architects, designers, engineers, and design & build contractors.

Does MyBuilder check trade liability insurance?

Tradespeople self-certify that they hold appropriate and valid liability insurance. MyBuilder is not able to provide any guarantees that the tradesperson's insurance policy is valid or live.

Before work begins, we recommend you verify that a tradesperson's insurance policy wording and indemnity limits are appropriate for the type of work the tradesperson states they can carry out.

Disputes and problems

Does MyBuilder offer any kind of guarantee?

You can now protect almost any type of job posted on MyBuilder with MyBuilder Plus.

MyBuilder Plus is a comprehensive insurance policy that covers the whole job, including quality of work, materials and even the tradesperson going bust. To take advantage of MyBuilder Plus, jobs must be quoted through the MyBuilder.com platform. For more information visit MyBuilder Plus.

I have a complaint against a tradesperson, what should I do?

Most customers have a good experience when they hire a tradesperson through MyBuilder, but occasionally jobs go wrong or traders run into difficulties.

In the first instance, you should discuss any problems with the tradesperson directly and try to work out a solution that suits both parties. Most tradespeople want customers to be happy with their work and will be keen to resolve any issues amicably. Address the problem objectively and without emotion, referring to evidence where appropriate.

If the tradesperson fails to deal with your complaint in a satisfactory way or disagrees with your point of view, you may need to escalate the matter. We recommend writing to the tradesperson in the first instance, explaining what you’re not happy with, what you want the tradesperson to do and by when. Citizens Advice have a selection of letter templates that can help you draft a complaint.

You should give the tradesperson a reasonable period of time to respond to your complaint and address your concerns. If they won’t or can’t fix the problem, you do have the right to ask for a partial or even a full refund in certain circumstances. You may need to negotiate and agree on a figure.

If you are still unable to reach an agreement and would like our help, get in touch. Although we are unable to mediate, we will do our best to offer clear and impartial advice about what your options are. In order for us to provide the best advice, you should include answers to the following questions when you write to us.

  • What happened?
  • What have you done so far to try and resolve the dispute?
  • What resolution are you seeking?

When you are ready, we recommend that you leave feedback about your experience. The ability to leave a comment on the trader’s public profile creates a level of accountability that wouldn't otherwise exist. Tradespeople have the right to reply to any neutral or negative feedback posted to the site.

Additional resources

Read our advice article about dealing with disputes.

Does MyBuilder offer a dispute resolution service?

If things go wrong with a job posted on MyBuilder, we encourage both parties to try and resolve their differences amicably. If an agreement can’t be reached, we signpost people to specialist organisations who have the expertise to provide further assistance. For extra peace of mind including access to expert support, jobs can be covered with MyBuilder Plus.

Do you take action against tradespeople?

We believe that feedback is the best way of holding tradespeople accountable for their work. If you hired a tradesperson through MyBuilder and feel let down, you should post feedback about your experience. Although we monitor all feedback posted on the site, you can also log a complaint through our contact form.

We use feedback, complaints and other information to monitor and investigate tradespeople. We restrict trade accounts if we feel their continued use of MyBuilder may present a risk to other users.

How do I report a missed appointment?

We expect tradespeople to treat job posters with courtesy and to notify them if they are unable to attend an arranged appointment. If a tradesperson fails to show up, you can contact us and we will record your complaint against the tradesperson’s account. We monitor reliability and persistent offenders are suspended.

Trade screening

Do you screen tradespeople?

All tradespeople have their ID checked and skills evaluated when they apply to join MyBuilder.

Tradespeople who use MyBuilder are subject to continuous vetting by consumers through our trusted feedback system. Feedback brings accountability and transparency to the platform, helping consumers make informed decisions. Feedback can only be left after a relationship has been confirmed through MyBuilder, which combats abuse and fraudulent behaviour.

If a tradesperson doesn’t have feedback on MyBuilder, don’t be afraid to ask for references from customers they’ve worked for previously. We also recommend you read our hiring advice before you choose a tradesperson.

What checks should I carry out?

We recommend you read our hiring advice before you decide who to hire as the type of checks you carry out will vary depending on the type of job you have posted.

Feedback gives an indication of a tradesperson’s track record and you should read previous customers’ reviews before choosing who to hire. If a tradesperson doesn’t have any feedback you can ask them for references from previous customers; most tradespeople will also have examples of previous work that they will be happy to share.

Is Liability Insurance important?

Public liability Insurance covers your property, or the property of a third party, in the event of damage caused by works. It does not cover poor workmanship. We recommend you verify a tradesperson’s policy covers everything you need before agreeing to any work.

Professional indemnity insurance provides cover for losses arising out of professional errors in design and/or specifications offered as part of the tradesperson’s service. This insurance is typically used by architects, designers, engineers, and design & build contractors and does not cover poor workmanship.

We recommend you verify a tradesperson’s policy covers everything you need before agreeing to any work.

Technical help

I'm not receiving your emails, what can I do?

There are a number of reasons you may not be receiving our emails. Email providers sometimes mark our emails as spam so take a look in your junk mail folder. If any of our messages are in there you should mark them as safe. To help stop this from happening in future you should add info@mybuilder.com and/or @mybuilder.com to your list of safe senders or contacts. If you have done all of this and you are still having problems, get in touch and we will try to help you get the issue resolved.

Can I unsubscribe from emails and texts?

Yes you can. To unsubscribe from our marketing communications, log in and go to the Notifications section of your Account settings. It is important to note that deselecting the text option will prevent you from resetting your password by text message.

In order to get the most out of MyBuilder we need to send you email notifications about your job. If you no longer wish to receive these notifications, you will need to end your job listing.

How do I delete my account?

If you no longer need MyBuilder to find a tradesperson, you can end your job listing by selecting the job from the My Posted Jobs section of your account and choosing the “End Job” option.

You may also wish to update your Notification Settings to pick what type of communications your receive from us in future.

If you wish for us to delete all of your personal information from our systems altogether, please Contact Us to make that request.

Please note that you will no longer have access to the MyBuilder account and we will not be able to provide further support in relation to any aspect of your MyBuilder account.

How do I change my email address?

You can change your email address in your account settings. We will send a confirmation email to the new email address for verification. If this is not received, please check your junk/spam folders.

Login Problems

I can't login. What should I do?

Go to the Login page.

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How do I change my password?

Make sure you are logged in then you can change your password.

Troubleshooting

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