James was very professional since the first time he got in touch with me. He checked the gas boiler -first engineer not to complaint about the location of the boiler on a ramp of stairs- and left. Unfortunately the day after the boiler did not start - it was set on auto-settings - so I texted James who immediately responded back and managed to fit me at the end of his appointments for the same day. He checked again and found out that one of the settings was not turned on. He made sure the boiler was working and apologised for not having noticed this detail before leaving the previous day.
Again I would recommend James for his professional and efficient approach, I also asked him if he did provide an emergency boiler repair. I would definately recommend him to friends and family.
Homeowner Annamaria Farina