For the quote he turned up on time and we went through the options with him suggesting options which would give the same outcome but lower cost, quote was £1000 cheaper than previous quote from homeserve, text a couple days prior to confirm he would be there on the day and he had the boiler ready. Installer arrived at 8.30 on the dot. They worked non-stop till 6.30 that evening, cleaning up as they went. The stop valve in bathroom was inoperable so they swapped it out for free, they left me a load of pipe insulation for the existing pipes again at no cost. The job was perfectly executed without fault and the relocation/replacement of the old boiler from the bedroom into the loft went exactly as we discussed and despite being out of sight, its an extremely tidy job with all pipework routed tidily and efficiently. He even went and bought and fitted a smart controller in his own house as he'd not fitted the new Bosch one yet....just so he could talk me through using the phone app etc... and if thay wasn't enough, he temporarily removed radiator in spare bedroom so i could paint behind it, fitted drain points to a load of existing rads and did a service and cett on the gas fire for us all in the one day...
Sometimes it's not about going above and beyond though in this case he did...- its about doing what was agreed with professionalism and pride in the work completing in a tidy manner and giving 100% customer satisfaction....Yes he went above and beyond but he is being nominated because the basic stuff was done superbly as well
Homeowner Vince Williams
Harcourt heating services / r d harcourt plumbing and heating
Gary Watkins 1 year ago
Looks like a very tidy job and if he was half as good as you say he must be awesome
Simon P. 1 year ago
Julie Williams 1 year ago
Bet its so much warmer & your glad it was done before the snow came!