When I requested quotations for my job on MyBuilder.com, I received several responses, but the one that stood out most was a very prompt and polite response from James Edney of London Groundwork.
From all the quotations I received, James's was the only one on paper, which is hard to come by. It was professionally presented, concise, considered, thorough, open and very well priced. He made understanding it very easy. The quotation was based on a careful survey of the property, with sound advice, and, moreover, James stayed to the brief.
I am a retired landscape gardener myself and found that James had a very professional yet friendly approach. I am known for having very exacting standards. James listened to every point I made, understood them and ensured that they were acted on at every stage of the work. He kept us informed of the starting date and gave reasonable notice when he couldn’t be on site. We felt very looked after by his sensitive approach and his respect of a customer’s needs and, importantly, time. To top it all, James and his well-mannered team did an extremely good job on a quite difficult yard.
In my experience, I have not come across many people who will go the extra mile to make sure that the customer’s vision is important and achievable, James certainly achieved it and to keep the yard from suffering weather-related issues forewarned us of pitfalls with the temperature sensitive substrate used and how to maintain it properly. James was aware of how we required the job to be done quickly once it started. He resolved any imperfections without hesitation or delay.
The feedback received from our customers has been very positive. This job has created a beautiful environment and has certainly enhanced our business."
Homeowner Bindi Holding
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