Paul firstly impressed me by his promt action to respond to my post, describing the job I needed to be carried out. He contacted me within minutes of the job being advertised. Everyone knows how dreadful life can be when your boiler breaks down. He arranged to call out that same evening to take a look at the boiler & bearing in mind this was after he had finished his pre booked jobs for the day. On his arrival I felt comfortable, he was very friendly & put me at ease due to being alone at home that night.
We agreed for the job to be carried out the following day due to parts being picked up by Paul from the suppliers the next morning. Paul completed the repair without any problem & I had my heating & hot water returned to full working order, which was like heaven to me. Unfortunately Paul had to return about a week later
when the boiler stopped working again, this was again without any quibble on his part & he fixed the problem without any charge, infact there was a third call out made & no additional charges but ever since my boiler to this day has been working fully without any problem. Paul definitely went above & beyond the call of duty in my opinion he made sure the job was carried out, he never took advantage & overcharged, he was friendly, well mannered & very helpful. He remained professional throughout & most importantly very trustworthy, I would highly recommend Paul to others & wish him good luck in the future... Top bloke 🤙🏼
Homeowner Irene Fisher
ecb plumbing and maintenance
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