I am an elderly woman living alone with no experience of commissioning a job such as a new bathroom. I was therefore dependent on the advice given to me by the tradesperson I chose. Basically I wanted the bath removed and a walk in shower installed. My original bathroom was tiled and I expected to continue with tiles. Julian explained the advantages of PVC panelling and directed me to a show room where I could see examples of this. He provided me with a quotation for a complete bathroom refurbishment, which was actually also considerably cheaper than the other two quotations which I had been given.
At every stage Julian responded promptly to all my questions and provided me with options for all the fittings. He never pressurised me but explained clearly what he would recommend and why.
We agreed a start and finishing date for the work and he kept exactly to those dates. He always turned up reliably when he said he would. Having seen him and Tracey working for the first day or two, I was able to go away for the rest of the week with an easy mind. When I returned the work was complete as promised and everything was left in immaculate order. Julian came to check that I was happy and if I needed any thing else to be done. Neighbours told me that they had worked sometimes into the evening in order to be finished before I came back.
I was delighted with the quality and finish of the work and have continued to be so. My family and friends have admired my new bathroom.
Julian and Tracey were a pleasure to have around and I cannot recommend them highly enough. I am not very skilled with photos but I have done my best!
Homeowner Penny Beggs
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