Having already been let down by another company who had taken advance payment and by two separate fitters before Christmas and being told that the job would now wait until the New Year, Michael arrived sharp on time at 8.00 am and did not ask for any tea, but was immediately at work. He finished more quickly than anticipated on the first part, then having checked that the final section was being delivered, returned immediately to fit it. Nothing was too much trouble and each time he returned 24 hours later to see that we were completely satisfied.
Michael did some small extra jobs without charge. After the flooring was laid by a separate firm, he returned the following morning at 7.30 am to trim the kick boards under the cabinets and without question trimmed the doors also, without charge, although he was to fly out on holiday!
Homeowner David Hathaway
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