There were three main reasons. Firstly, there is always a chance that a job does not quite go to plan and in this happened with the job. the person working on the job I think struggled with what was required a bit and it seemed to me that the finish was not going to end up matching the quality i was expecting. When I raised this issue the reaction, instead of contesting what I was saying, was to immediately change the on-site personnel to achieve the high quality outcome i was expecting. I have found this kind of flexibility very rare in the part so it was a refreshing experience!
Secondly, there were some decorating works which were not included in the initial spec, and at the time I did not have the budget to complete them. By way of follow up, I asked several people to quote for the job and Pyramids without knowing the other quotes came in straight away with the best price and widest scope for the decorating works, so as a follow-up job I was delighted with the quality of service.
Lastly, we have two kittens who are very keen to run out of the house at inappropriate moments and the guys were very good to them (and us) by taking care not to let the rascals misbehave.
Homeowner stuart kearney
Pyramids Construction Ltd.
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