Wasps nests, inferior pointing, tricky installation, neighbours and tight deadline, Lee Meyer overcame them all!!
My new baby came 6 wks premature so I needed a log burner fitting and fast!
Recommended by a friend I compared Lees quote alongside 2 others.
The quote was financially comparable but of greater importance was how professional, knowledgeable and accommodating Lee was.
The space in which to install the burner had odd dimensions but Lee offered detailed advice and sourced a burner for us that fit our space better than we could have imagined. The model of the log burner he found was also my surname which was a really nice bonus.
He shuffled jobs in order to complete ours immediately and even worked on a Saturday. He and his partner provided an exceptional service the day they installed and cleaned thoroughly afterwards.
On the day they came up against wasp
Infestations in my roof space, they repointed failing mortar around my chimney stack (simply because they were up there anyway) all for no extra charge.
Lee allowed me to video him giving me a tutorial on lighting the burner (because my sleep deprived baby brain wasn’t up for remembering without a recording)
Having already exceeded my expectations I paid the invoice promptly the day I received it.
The following week I received complaints from the neighbour in the adjoining property (I live in a terraced house and our chimneys are back to back)
My lit burner was causing his home to smell of smoke & that I wasn’t to use it until I remedied the issue.
At my wits end, cold with a tiny new born, I called Lee for advice.
He visited immediately the following morning and spent 2 hours with my neighbours completely free of charge!
He performed various smoke tests and ultimately discovered the issue was air pressure differences causing smoke to be sucked back down into their home. He also fixed their chimney issues free of charge.
Baby Adeline loves having a long winter bath infront if the log burner, I cannot thank Lee enough.
Homeowner jess limbert
Meyer & Towell Ltd
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