We were let down by the builder who had agreed to install the log burner we had purchased, I posted on MyBuilder with 30 minutes Phil had replied and arranged to come over that afternoon to look at the burner and to give a quote. From arrival Phil put us at ease with his easy manner and professionalism that was shown, as he was looking at the burner he asked where we had purchased the item, he rang them straight away to inform them a part was missing (this was before we had even agreed to use Phil for the job), the quote arrived within a day with a start date of 1 week later. Phil arrived early for the job, he had a young lad with him who he was instructing and to act as a labourer, Phil explained the task fully to this lad and constantly gave directions throughout the day. Phil installed the burner and all relevant ancillaries, Phil even gave us a moisture probe, a Carbon Monoxide detector and 100 fire lighters as part of his package, he gave a full demonstration of how to use the items and even lit the first fire for us.
I found Phil to be thoroughly professional, kept us informed throughout the day as to what was happening, and where he was in the process. When the task was completed the burner looked excellent, worked brilliantly and looked like it had been in lace for a long time due to all mess being cleaned thoroughly, it looked like Phil had not been there.
I cannot recommend Phil enough for the task he performed for us, we will be using him again for other task we need completing during the refurbishment of our property.
Phil is an ideal role mode for any tradesperson using MyBuilder.
Homeowner Neil Ward
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