By being extremely professional and making us feel reassured and confident - Ian visited before carrying out the job to assess what needed to be done. He provided advice, he had sample materials with him and he sourced things we needed. He carried out the job and we had a marvellous end result. But, most importantly, Ian arranged times for the pre-survey and the actual job and turned up at the specified time - we didn't have to chase for a response on anything, or wonder what was going on (which is a refreshing change to most tradespeople we've dealt with). Ian did a top job and thoroughly deserves to win!
Homeowner James Evans
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