I ordered a washing machine to be delivered and fitted just before Christmas as the old one was broken. They came and delivered it but would not install it as it had been wired into an electrical socket and they were not allowed to touch electrics. I urgently required help so went on the Internet to find a washing machine installer. I found My Builder and put out a request for a washing machine installer/plumber in my local area who could help. I had 2 washing machines in my kitchen and had people arriving for Christmas Day (3 days away). I got a response from John Ross from Aquarius Plumbing. I e mailed John and then phoned him with the details. He arrived promptly the next morning and went to look at the machine. He was really concerned that the electrics were unsafe as the previous installer had cut the safety plug off the machine and wired it to a socket . The socket was next to the water hoses and the connections to the water supply were not correct. This was very dangerous as I could have been electrocuted if the water supply had leaked onto the electric socket. John had a busy day as he had several people to visit that day. He responded to my plea for help as no one else had and fitted me into his already busy schedule. What should have taken half an hour took one hour forty five minutes as he would not leave without making the connection safe. He took out the socket and installed new connecting copper pipe and directed the cables to another socket away from the water source. He was outstanding, a true tradesman, my knight in shining armour. He would not take any extra to the agreed price and had exceeded all my expectations and given me faith back regarding plumbers. He cleaned up and helped to move the old machine out of the way. John you are a true hero and s credit to the plumbing profession. I cannot thank you enough and am so glad I found you on the My Builder site.
Homeowner Judth Gordon
Aquarius plumbing & heating
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