Right from the initial contact they were friendly yet professional and went out of their way to put me at ease. They took photos of the work required to talk me through the job requirements. The quote was competitive but realistic and once appointed they took into consideration I was on maternity leave with a young baby and made sure to keep me informed about every aspect of the daily job schedule to plan around our routine, especially when the job got noisier! There were daily updates regarding time of arrival, expected finishing time & weather updates as and when required. They were extremely friendly & always said hello whenever I was in/out of the house. They often helped me unload the car and bring the pram / shopping etc in and out of the house. When they hit an unexpected snag (broken van) they were honest & realistic about the implications it would mean to the job. The end result was exactly what we needed and exactly what had been quoted for and promised. There were no “unexpected problems” causing additional costs and there was no harrassment for payment before the agreed timescales.
Homeowner Jemma James
Rapid Roofing (nw) LTD
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