We had no idea of the issues that kept surfacing through previous shoddy work (not done by Marc) eg rising main was incorrectly fitted etc and as the problems continued to occur so Marc took the tasks in hand without panic and loads of patience to rectify them and a job which was scheduled to take two weeks took three months. We were unable to live in the cottage during this time but Marc sent regular photos and we popped back as often as we could - always being greeted with excitement as to what had been done and achieved. We were able to place entire trust in him, knowing that he would not deceive us, but would offer sincere advice that we believe was valuable and was required.
He is fundamentally one of the most honest, professional builders - a talented artisan with wonderfully creative ideas which were relatively inexpensive but made such a difference. We can not recommend him highly enough - nothing was ever too much and yet there were so many problems that were initially unknown but which ‘surfaced’ during the work which had been contracted. A gentle, kind human being who really cares.
Homeowner Karen Pickles
Marc Smith Bespoke
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