Ben went above and beyond expectations when he came to view my job for a quote. I had used him in a previous project earlier in the year and already knew his work to be excellent, dealt with by his team in a clean, professional and timely manner.
However, on the next project he impressed me even more.
I showed him a quote another company had already given me and he laughed and pointed out where they were trying to overcharge me for unnecessary work. He didn’t need to do that. It was a real moment of clarity when I realised this contractor truly cared about his customers and not just about making a profit. Instead, he told me what really only needed doing, which in reality was several hundreds pounds less than previously quoted.
He completed the job again efficiently and cheerily, and it is delightful that good, honest workers like Ben still exist.
He is a hardworking family man of real integrity and I would be delighted for him and his local business if he wins the award.
Homeowner Kellyann Martin
Tillotson Damp Solutions
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