He did so many things other tradesmen don't do.
Firstly, he offered to come shopping with me (on a Saturday!) to help me and offer advice on the kind of things suitable to be fitted in my bathrooms.
He did the polite, basic things that not all tradesmen do- he straight away laid protective flooring through the flat, took his shoes off on his first visit before the flooring was down- the basics go a long way.
He even painted the bathrooms for free when he had finished to make them look even better. He came back days after he had finished to check a piece of grouting for me and even bought us Christmas presents with a card from him and his family.
None of this he had to do, we have had plenty of tradesmen that just want to get the job done as quickly as possible and get paid. Acting like he did builds a good relationship and means we wouldn't hesitate to use him again and recommend him to others.
He involved us with every decision and wanted to make sure he was doing everything the way we wanted it done, his attention to detail was first class and his skill ,matched it
Homeowner Tom Ellerington
Share and help this entry get more votes.