By not giving up on finding an obscure part, and by going out of his way to physically pick it up without extra cost to me, Neil provided a service that I believe was above and beyond that which I might have expected.
Not content with fixing the issue, Neil gave advice on the future reliability and lifespan of the boiler he was servicing - and recommended a course of action that he himself would not be in a position to carry out. So, great and detailed advice, given in a way that a layman such as myself could understand, with no prospect of Neil personally benefiting.
An exceptional service from an exceptional tradesman and one I highly recommend.
Homeowner John Daly
Imgas services (Scotland)
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