Ivan visited us from Frome (8 miles away) to give us his realistic quote which we accepted.
He arrived on time and worked really hard in a very confined space with the minimum of fuss. He was organised and the job was completed on time. He surrounded the perimeter of the tiling with sealant which was not really needed but finished off the job well.
The following morning there was a knock on the door and it was Ivan. He said that he had forgotten to seal a 60cm length around the side of this shower. A length we had not even noticed as being incomplete and not even visible from within the bathroom. However his conscience told him to return and complete the job not just to our complete satisfaction but to his own high standard.
This was a extra couple of hours of his time and transport and certainly worth a nomination for this award.
Homeowner Edward Daven-Thomas
i building services