My original quote was for entire apex, and it was expected scaffolding would not be required (and the job cost was lower accordingly).
When work started, it became clear the whole apex could not be reached without scaffolding. Without any prompting, a significant discount was offered for the uncompleted works - far greater than the proportion of the apex that couldn’t be reached.
Works were completed on time and site thoroughly cleaned and cleared.
Homeowner Lee Sanderson
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