I cannot speak highly enough of this man.
When I first met CJ, we couldn’t have been in a more vulnerable position – my fiancé was pregnant with our first child only a few months away and the contractor lined up to renovate our flat had left us high and dry. Having to complete a full refurbishment (bathroom installation, kitchen installation, floor fitting and painting/decorating) on an ageing property within a tight budget, I didn’t fancy our chances.
We initially had CJ in to quote for installation of floorboards and skirting but I was immediately struck by his genuine nature and how empathetic he was to our situation. As we had chosen to advertise each job separately for competing quotes (somewhat naïvely in retrospect), CJ took the time to go through exactly what this job would entail while advising how best to coincide his work with other projects. What struck me was his flexibility to work within our plans at the time without putting any pressure on us for additional work, unlike some other contractors. This instilled a great deal of our trust in CJ from the outset which turned out to be more than justified. On this basis and CJ’s quotes, which were highly competitive, we later offered him the remaining kitchen, bathroom and painting/decorating jobs as well. This turned out to be the best decision we ever made.
Throughout the project, CJ was the consummate professional. He arrived when he said he would and didn’t leave until he’d completed the work he set out to do each day. He was only too happy to accept deliveries and pick up materials on his trade account, retaining receipts for all purchases. When a supplier failed to deliver tiling and floorboards to our door, CJ made no fuss in hauling them upstairs free of charge. Such was CJ’s focus that he kindly turned down my offer to take him out to lunch one day because it would take him away from his work for too long. This work ethic and attention to detail translated into results of the highest quality and CJ’s follow-up support to ensure everything was in order attests to how much he cares for his clients.
This project did not come without the occasional setback, either due to delivery delays and other factors beyond ours or CJ’s control. It was in these situations where CJ impressed me most with his relentless patience, resilience and ‘can do’ attitude to get the job done despite the adversity of the circumstances. He was immediately adaptable to the situation, making no fuss whatsoever and presenting the options available to us at every turn. I only wish I encountered more colleagues who had an ounce of his initiative and conscientiousness.
It is for the reasons above that I am happy to recommend CJ as a man of high integrity, whose work and client service are a credit to the trade he represents.
The reason CJ deserves this award is that due to being effectively a 'one man' business, most of his weekends were spent working on-site in order to deliver the job within the timeframes he had committed to. While we were always grateful for his willingness to go the extra mile, we were also mindful that this took him away from spending valuable time with his wife and two beautiful daughters who you could tell he thought the world of. It is my hope that such an award would give CJ the opportunity to have a good holiday with his family and in doing so, give him back some of the precious time that he has so selflessly given to us and other satisfied clients he continues to serve.
Homeowner Tom McManus
C&S A SERVICES LTD
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