Did Richard from Heatsafe Gas go the extra mile? Did he delight me with his professionalism? I would say so. A tradesman who arrives when he says he will, explains the problem clearly, suggests the most cost-effective course of action and then works diligently. Just what every customer wants.
I was nervous about using a new tradesman. I short-listed Richard because he responded to my email with the requested information. When I spoke to him on the phone, I felt he knew his stuff. He sounded trustworthy too.
He quickly diagnosed that there were potentially two problems with my Vaillant combi boiler; a seized diverter valve and blocked heat exchanger. Having recommended replacing the diverter valve in the first instance, a new one was fitted in short order. As it happened, the heat exchanger couldn't be removed for cleaning as it had seized to the pipework. Armed with a screwdriver and a deft wrist movement however, Richard managed to remove some of the blockage. I had hot water again.
Following his recommendation that I consider having a Magnaclean filter fitted (the water in my system was dirty- no filthy!) to minimize further blocking of my heat exchanger, Richard came back a few days later to do this. He flushed my system several times using magnets rather than water, which I understand can cause leaks in the pipework. On top of that, with a well-placed blow to a radiator valve I now have a hot radiator rather than a lukewarm one.
Richard is now my go-to person for all things gas. Conscientious, efficient, timely and keen to save you money where possible, what more could you ask for?
Homeowner Catherine Chadwick
Heatsafe Gas Services
Share and help this entry get more votes.