We hired Keith to do the gutters and a front DG window. He came round and a price was agreed for the gutters fascia and soffits and an installation time. Keith said he would arrange for a colleague to price up the window section and would ensure that the price was competitive.
Keith came on the arranged day and replaced all the guttering fascias soffits and down-pipe. My husband and i were happy with the quality of work. On section of flashing was left out to make the window replacement easier and Keith assured us that this would be finished as soon as the window was installed.
The colleague the Keith had arranged for the window refit turned up after the gutters had been done and went away saying that he would provide a quote by the following day. This did not happen we waited around a week and then my husband called Keith to find out what was happening. Keith contacted his colleague and established that he felt that the job was too small to be worth his time. Keith advised us not to worry and that he would get another colleague on it.
This colleague turned out to be as unreliable as the first and we were beginning to despair. Again Keith assured us that it would not be a problem he had another colleague that would definitely take on the job and would be reliable.
Lee the window fitter was accompanied by Lee when he came to measure up and quote for the window. He advised that he would quote within 48 hours of the initial visit and the window would be fitted within ten days. The quote came back within 24 hours and a day was agreed for the fitting.
Lee kept to his word and the window was fitted he even cleaned up after himself even though we advised him it was not necessary as we were having other works done at the time. Keith called to ensure the work had been carried out to our satisfaction and came to replace the flashing that he had left out. The front of our house certainly looks better for it.
I an pleased that Keith kept to his word when he took on the job and continuously checked to ensure that we were happy at every stage of the job. When colleagues let him down he ensured that we were not affected and arranged alternatives. Third time lucky because Lee was exactly the same as Keith in that the most important thing was a well done job and customer satisfaction.
Since having this job done I have recommended them both to family members for works that they needed carrying out.
I thank both Keith and Lee for a job well and would have no hesitation in hiring them again. Both diamond geezers the type that you can depend on to do a good job at a reasonable cost.
I also thank mybuilder for having this type of worker on their books a good trades person is very often hard to find and you can rest assured that i have both these numbers saved in my contacts,
K & G Roofing
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