Daniel was very prompt to respond and came out very quickly to address the problem. I was very pleased - there's nothing worse that waiting to fix a problem ASAP. First, he phoned up to discuss and try identify the problem by talking it through. He was then able to suggest what the problem might be and how to resolve it. He arranged a mutually convenient time to check the boiler. He was very punctual and accomodating in coming at a day/time that suited my busy schedule. He kept in contact via text; I knew exactly when he'd arrive. He works late and works weekends! After meeting Daniel, I felt confident I employed someone who's reliable, knowledgeable, trustworthy and honest. He was very thorough in exhausting all possible reasons why my boiler wasn't fully functioning. He even called the boiler company technical team to discuss the issue. When he discovered the problem was electrical, he was able to recommend and put me in touch with an electrician. Daniel talked through everything he did, and did nothing without discussing it and getting my prior agreement first. He was upfront with costs and time involved. He allowed me to ponder over options and was very helpful offering suggestions/solutions on how to move forward to resolve the problem. I would describe Daniel as very professional, reliable, honest, considerate, and helpful. I highly recommend him and his worksmanship and I will be using him again, if and when I need a plumber in the future. Thank you Daniel!
...One year on, I stand by my feedback and endorsement of Daniel @ D&D Heating. We recently moved house and have called upon Daniel again to sort a plumbing issue - again he responded promptly & punctually; he is knowledgeable, trustworthy, reliable and honest in his approach. He is considerate - allowing you time to ponder over the work needing doing, timeframes and costs involved. He says what he'll do and he does he says. Doesn't such a tradesman deserve recognition and reward for his professional, honest, reliable, trustworthy and caring approach? I think so...Dan is Your Man (for Job of The Year Award 2016).
Homeowner Mary McCauley
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